Privacy policy
We are committed to protecting your privacy and handling your personal information responsibly.
Effective Date: 1 July 2026
Taupō Hydrofoil Tours ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.
By using our website or making a booking, you agree to the collection and use of your information as described in this policy.
Who We Are
Taupō Hydrofoil Tours is operated by Taupō Watersports Ltd.
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: hi@taupohydrofoil.com
Phone: +64 28 416 7587
Information We Collect
When you visit our website or make a booking, we may collect:
Your name
Email address
Phone number
Billing information
Booking details
Number of passengers
Tour preferences
Communications with us
Website usage information through cookies and analytics
Payment card details are not stored by Taupō Hydrofoil Tours. Payments are processed securely through our booking and payment providers.
Cookies
Our website may use cookies to improve your browsing experience.
Cookies help us:
Remember your preferences
Understand website usage
Improve website performance
Measure marketing effectiveness
You can disable cookies through your browser settings, although some parts of our website may not function correctly.
Sharing your information
We do not sell or rent your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
Rezdy (booking platform)
Secure payment processors
Website hosting providers
Technology service providers
Government or regulatory authorities where required by law
These providers are only given access to the information necessary to perform their services.
international data storage
Some of our service providers, including Rezdy and website hosting providers, may store or process information outside New Zealand.
Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Taupō Hydrofoil Tours
Email: hi@taupohydrofoil.com
Phone: +64 28 416 7587
Online Bookings
Bookings made through our website are securely processed using Rezdy, our online reservation system.
Rezdy collects and processes personal information necessary to complete and manage your booking. This may include your contact details, booking information, and payment information.
For more information about how Rezdy manages personal information, please refer to Rezdy's Privacy Policy.
Payment processing
Payments are processed using secure third-party payment providers integrated with Rezdy.
Taupō Hydrofoil Tours does not store your full credit card details.
How we use your information
We use your information to:
Process bookings
Confirm reservations
Contact you regarding your tour
Respond to enquiries
Provide customer support
Process refunds when required
Improve our services
Comply with legal obligations
We may also send important operational communications relating to your booking.
We will only send marketing communications if you have chosen to receive them, and you may unsubscribe at any time.
Analytics
We may use website analytics services, such as Google Analytics, to understand how visitors use our website.
This information is collected in an aggregated form and does not generally identify individual users.
Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
While no online system can guarantee complete security, we use reputable service providers and industry-standard security practices.
Your rights
Under the New Zealand Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Ask questions about how your information is handled
To make a request, please contact us using the details above.
changes to this policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with the revised effective date.